How long have you been in business?
What are the minimum number of hours required?
We only require a 2 hour a day minimum. For folks who live in rural areas we require a 3 hour a day minimum. There is no hourly minimum for transportation services. These are billed based upon the trip.
Do you send the same person each time?
We always strive to make a good match and send the same person to your home each time. We also work to send substitutes should your regular person be out due to illness.
Is your company licensed?
We are licensed by the North Carolina Division of Facility Services.
What are the credentials of your In-Home Care providers?
We hire Certified Nursing Assistants. They have to pass state testing in order to be certified, and we check their nursing certification at hire and annually to ensure that their credentials are current. For our home management services, we look for people who are excellent homemakers and cooks.
Are the caregivers insured?
Yes, and we also do thorough background checks including work references and national criminal background checks if the person has not lived in North Carolina for at least 5 years. For all others, we do a state level criminal background check.
What kinds of services do you offer?
We offer the full range of services from once a week taking a person to do errands, to 24 hours a day, 7 days a week complete care. Our CNAs perform tasks such as: wound care, catheters, tube-feeds, bathing, dressing, toileting, light housekeeping, errands, meal preparation, range of motion exercises, medication prompting, driving to appointments, and laundry. Our homemakers will do housekeeping, laundry, meal preparation, and shopping. Our RNs also can assist with weekly medication set up to ensure that the right medicines are taken at the right times. In addition, our staff can accompany your loved ones to their doctor appointments and keep you up-to-date on what happened at the visit.
Do you have Sitters and Aides that are not certified?
We do have some employees who are not certified and who perform home making tasks that do not require certification.
Do you provide ongoing supervisory evaluations of the quality of care?
Yes, we do this in two ways. First, our RNs provide clinical supervision of all CNAs, ensuring that they have a proper plan of care to follow, and that they have the necessary skills to perform those tasks. Specialized training is provided when necessary. Second, we provide supervision by having unannounced home visits by our Service Supervisor making sure that the job is being done properly, and that the patient and family members are satisfied. Our service supervisor and other administrative staff are always available to help quickly resolve any problems that may occur.
What professional training do you provide to your staff?
We provide ongoing quarterly in-service trainings on topics such as proper body mechanics, proper sanitary procedures, and blood borne pathogens control. We also provide specific training to aides who need the skills for a particular type of illness such as MS, Parkinson’s, diabetic care, or Alzheimer’s disease in order to care for a patient.
How flexible can the services be from week to week?
With private pay or long-term care insurance patients their services can be as flexible as necessary changing the hours and tasks to meet their individual needs. For Medicaid patients any changes are subject to Medicaid’s rules. Is 24/7 emergency assistance available? Yes it is. We have staff on call who handle any emergencies. And we are able to respond quickly to problems.
Are on call services available if needed? How much advance notice is required?
We are available on call to make changes and adjustments to the services and hours needed. We ask for major adjustments that we receive at least 24 hours notice. However, we understand that emergencies occur. It is the nature of our business to respond to sudden changes in the health and care needs of our patients. We will endeavor to assist in any way possible should you experience an emergency. It is our policy that should your family member ever need to go to the emergency room, one of our staff will stay with them until your arrival. If you live out-of-town, we will stay with your family member until you are satisfied that we are no longer necessary. We also provide staff who can be with your loved one during a hospital stay should you desire.
Are any of these services covered by insurance?
Many of these services are covered by long-term care insurance policies, workers compensation policies, and under specific guidelines Medicaid. Medicare does not cover the services that we provide.
What is your billing process?
We do our billing weekly so that you can see what charges have been incurred. Private pay patients normally choose to pay us on a weekly basis either by check or by credit card. We provide a discount for weekly payment. We also file any necessary paperwork for our patients with their long-term care insurance providers. For Medicaid patients we bill Medicaid according to the specific rules for their program.
How would home care help me stay independent and in control of my life?
Personal Care Inc. believes in the right of everyone to manage their life and their home as they see fit. One of the greatest fears people face as they age is that of becoming dependent and losing control of their lives. Many people won’t consider an in-home aide because they are afraid of “not being able to take care of themselves.” Actually, when you arrange for an in-home aide, YOU really are in control. You have the right to pick your own agency, decide (with the agency supervisors and nurses) on the schedule you want and select the things you want the aide to do. Trained staff will come in and help you do things your way – in your own home.
Who pays for these services?
Some medical insurance companies and long-term care policies will cover in-home aide service. Under certain situations Medicare will pay for limited services. Medicaid pays for a significant amount of in-home aide care. Some people pay for their care privately. Also, many counties offer grant-funded services for those people who don’t qualify for Medicaid, who don’t have insurance that will pay and/or cannot afford to pay out-of-pocket. Our trained staff will be happy to answer questions specific to your situation. There is never a charge for these kinds of phone or e-mail consultations.
I worry about having strangers in my home. How can I trust them?
Personal Care Inc. carefully screens all employees prior to hire. We check references, look at local and SBI criminal records, and randomly test for drugs. In addition, every aide’s work is carefully monitored by an RN and an administrative staff member. We also do both scheduled and surprise supervisory visits to ensure that things are exactly as they should be. All of our employees are bonded and insured.
What if I have problems?
Each patient is assigned a nurse and a person in the office who handles their case and is responsible for taking care of any problems. When you are admitted you will be given their names so you know whom to call. In addition, you can always call Wayne Abraham, the Executive Director, who will help you at any time.
What happens if I have a problem and the office is closed?
Call the office anyway. We have an answering service that will take a message and page the on-call staff person. That on-call person will call you and try to answer your question or handle your problem.
We had the occasion to utilize the services from Personal Care for brief periods (of a week) over a period of several years. We found their staff to be reliable, friendly and appropriately trained to meet our needs. Highly Recommend.
I've personally referred several clients to Wayne Abraham, the owner of Personal Care Inc. I've known Wayne for years. For decades he has been very involved in Greensboro Government and bettering our community. However, it was only after Wayne cared for his mother, and looked for local resources to assist him, that he saw a huge need, and changed his career path by creating Personal Care Inc. Wayne's efforts have made things easier for his clients and their families when the challenges of caring for ourselves and our loved ones becomes too hard. The clients and families I've referred to Wayne have been very happy with his personal attention to their needs and concerns, and his ability to provide reliable, personable caregivers and excellent service.
Personal Care helped me provide for my beloved aunt the final years of her life. Their aides were gentle and attentive to her needs. They often went above and beyond. I had tried other agencies with disappointing results. I'd recommend Personal Care to anyone needing help for a loved one.
Request an Appointment
Message Sent. Thank you for contacting us. We will be in touch with you shortly.
|Mon:||8:00am - 4:30pm|
|Tue:||8:00am - 4:30pm|
|Wed:||8:00am - 4:30pm|
|Thu:||8:00am - 4:30pm|
|Fri:||8:00am - 4:00pm|